Return & Exchange Policy

At First Click, we are committed to providing a reliable shopping experience with quality products and excellent customer service. If you receive an incorrect, damaged, defective, or incomplete item, we're here to help with a simple return or exchange process.

Policy at a Glance

7 Days
Return & Exchange Window
You may request a return or exchange within 7 days of receiving your order.

Eligible Products

  • Incorrect item received
  • Damaged during delivery
  • Defective product
  • Missing items or accessories

Customer Support Required
Please contact our support team before returning any product. Returns sent without prior approval may not be accepted.

Return & Exchange Timeline

  • 7 Days – Return or exchange request period
  • 24–48 Hours – Request review and approval
  • 3–7 Business Days – Exchange delivery after dispatch
  • 3–5 Business Days – Refund processing (if applicable)

Return Eligibility

To qualify for a return or exchange, the following conditions must be met:

  • The request is submitted within 7 days of delivery.
  • The product received is incorrect, damaged, defective, or incomplete.
  • The item is unused, unworn, unwashed, and in its original condition.
  • All original packaging, labels, manuals, accessories, and tags are included.
  • A valid order number or proof of purchase is provided.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Cosmetics and beauty products that have been opened or used
  • Personal care products
  • Undergarments and lingerie
  • Earrings and pierced jewelry
  • Clearance, final sale, or promotional items (unless defective)

How to Request a Return

  1. Contact our customer support within 7 days of delivery.
  2. Provide your order number and a brief explanation of the issue.
  3. Attach clear photos or videos showing the product and the problem.
  4. Our team will review your request within 24–48 hours.
  5. If approved, you'll receive return instructions.

Exchange Policy

Eligible products may be exchanged for:

  • The same product
  • A replacement for a defective item
  • The correct item if an incorrect product was delivered

Exchange requests are subject to product availability.

Refund Policy

Once the returned product has been received and inspected:

  • Approved refunds will be processed to the original payment method or store credit, depending on the payment method used.
  • Refunds are generally completed within 3–5 business days after approval.
  • Shipping charges are non-refundable unless the error was made by First Click.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please notify us within 48 hours of delivery with clear photos or videos. We will review the case and arrange a replacement, exchange, or refund where applicable.

Important Notes

  • Products returned without prior approval may not be accepted.
  • Items showing signs of use, damage caused after delivery, or missing original packaging may not qualify for a return or exchange.
  • First Click reserves the right to approve or reject return requests after inspection.

Need Help?

If you have any questions regarding your return or exchange, please contact our customer support team. We're always happy to assist you and ensure a smooth shopping experience.