Terms & Conditions
At First Click, we are committed to providing a safe, reliable, and enjoyable shopping experience for every customer. By placing an order on our website, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
Policy Highlights
🔄 7-Day Return Window
Eligible products that are incorrect, incomplete, defective, or damaged may be returned or exchanged within 7 days of delivery.
💳 Refund Processing
Approved refunds are initiated within 24 hours after your returned product has been inspected and approved.
🚚 Exchange Delivery
Approved exchange orders are dispatched promptly and are usually delivered within 3–5 business days.
📅 Return & Exchange Period
7 Days from the date of delivery.
⏱ Refund Initiation
Within 24 Hours after approval.
📞 Customer Support
For return, exchange, or order-related assistance, please contact our customer support team.
Returns & Refund Policy
Your satisfaction is important to us. If you receive an incorrect, incomplete, defective, or damaged product, you may request a return, exchange, or refund within 7 days of receiving your order.
All requests are carefully reviewed by our support team before approval.
First Click reserves the right to decline any return or exchange request if the policy is misused or if the returned product does not meet the eligibility requirements.
Return & Exchange Conditions
To qualify for a return or exchange, the product must meet the following conditions:
✔ Original Condition
The product must be unused, unworn, unwashed, and in the same condition in which it was delivered.
✔ Original Packaging
The product must be returned with all original packaging, tags, manuals, accessories, and any complimentary items received with the order.
✔ Proof of Purchase
A valid order number, receipt, invoice, or proof of purchase is required for all return and exchange requests.
Non-Eligible Returns
The following items may not qualify for returns or exchanges unless they arrive damaged or incorrect:
- Products showing signs of use, damage, or alteration by the customer.
- Items returned without original packaging, accessories, or tags.
- Products returned after the 10-day return period.
- Clearance, promotional, or final sale items (unless defective or incorrect).
- Personal care, beauty, or hygiene products that have been opened or used.
Order Cancellation
Orders may only be cancelled before they have been processed or dispatched. Once an order has been shipped, cancellation requests cannot be accepted. Customer will bear the shipment charges after dispatchment.
Product Information
Product images are for illustration purposes only. Actual product colors may vary slightly due to lighting, photography, or screen settings.
Limitation of Liability
First Click shall not be held responsible for delays caused by courier services, natural disasters, public holidays, strikes, weather conditions, or any circumstances beyond our reasonable control.
Changes to These Terms
First Click reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes become effective immediately upon publication on our website.
Contact Us
If you have any questions regarding these Terms & Conditions, returns, exchanges, or your order, our customer support team is always ready to assist you.